Time & presence
Time tracking without the timesheets
One click to check in. After that the hours record themselves, sorted by day and campaign, and feed pay and invoices directly.
What it does
One click, then automatic.
An agent checks in on the Windows desktop app. From then on the session is kept open in the background and their status changes are recorded. Nobody fills in a timesheet.
Statuses you define.
Each campaign has its own statuses: ready, on a call, break, training, whatever your floor uses. You decide which ones count as paid time.
By day and by campaign.
Hours are split by working day in the right timezone, daylight saving included, and by campaign. A person on two campaigns gets two honest totals.
It survives real life.
A laptop that sleeps or a connection that drops does not lose the session or double it. Sessions cannot overlap, and a short gap is healed instead of becoming a missing hour.
Live presence.
See who is working right now, in which status, and for how long. The same view shows who has gone quiet.
One set of hours.
Payslips, client invoices and performance scores all read the same recorded hours. There is no second spreadsheet to reconcile.
What it records, and what it does not
It records when a person is checked in, which status they are in, and when their computer has been idle. Idle time is shown to managers, and a long idle stretch checks the person out so the clock does not run on an empty chair.
It does not take screenshots. It does not log keystrokes, and it does not record which apps or websites someone uses.
When the day did not go to plan
People ask for a day off, say they will be late, or report that they cannot make a shift from inside the app, and the request goes to whoever approves. Approving a late start moves the planned start, so the day is judged fairly.
A manager can review a flagged day and accept it, excuse it, adjust it or reject it. Every change keeps who made it and why.
Works with the rest of MyVA
From our own floor
Questions
Does it take screenshots or log keystrokes?
Do agents have to start it every day?
What if a laptop sleeps or the internet drops?
Does it handle timezones and daylight saving?
Do the hours feed payroll and invoices?
See it on your own team
Free tier, no card. Set up in a few minutes.