Performance
Performance you can actually measure
One score per agent from the things you choose to count, a fair way to handle the odd days, and a bonus that follows the result.
What it does
One score, your weights.
Tasks, leads, hours and manager feedback roll into one score. Each campaign sets how much each one counts.
Review the days that need a human.
A short day or a missed target is flagged. A manager accepts it, excuses it, adjusts it or rejects it, and the reason is kept.
Overtime is overtime.
Work on a day off counts as extra, not as a short shift. People are not punished for showing up.
A bonus that follows the score.
Set a bonus per hour or as a one-time amount on the person's engagement. It moves with the score and locks when the pay period closes.
Leaderboards and trends.
See the team ranked for the period, and look at one agent, one campaign or the whole team to find what changed and why.
It lands on the payslip.
The bonus is its own line on the payslip, on top of base pay. Nobody recalculates it by hand.
Why there is a review at all
A power cut, an approved late start or a training day should not look like poor work. Without a review, it does, and people stop believing the score. The manager's decision is saved with the day, so the score and the pay agree with each other afterwards.
Works with the rest of MyVA
From our own floor
Questions
What goes into the score?
How do bonuses work?
What happens to a day that looks wrong?
Does work on a day off hurt the score?
See it on your own team
Free tier, no card. Set up in a few minutes.