Blog
Hiring, managing and paying a team
Practical guides from running agent teams every day. How to hire, track time fairly, pay people right and bill a client with proof.
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How to bill a client for agent hours, with proof
We bill clients for agents by the hour. How we set it up so the hours can be checked: what counts as an hour, where the hours come from, and the Monday summary.
ReadIs waiting for a call paid time? Counting dialer hours fairly
On a predictive dialer an agent spends more time waiting than talking. Our own numbers from the floor, what we pay and bill for, and how we tell ready from present.
ReadPaying hourly contractors without arguments
An agent worked a full day and the system said 57 minutes short. What that taught us about recording hours, reviewing odd days, and building a payslip people believe.
ReadHow to hire a virtual assistant without getting burned
Where to find good VAs, how to vet them, what to pay, and how to onboard so the hire actually sticks.
ReadHow to track a remote team's hours without micromanaging
What to measure, what to skip, and how to keep payroll honest without surveillance your team resents.
ReadStop running your remote team across five different tools
A CRM in one tab, a time tracker in another, payroll in a spreadsheet, contracts in your email. What that sprawl quietly costs, and how to run it all from one place.
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