Dialer & calls
See every agent's dialer status, live
Connect CallTools or ReadyMode and each agent's status flows into the same place that tracks their hours, their pay and your client's bill.
What it does
Your dialer, connected.
Works with CallTools and ReadyMode. The dialer opens inside the Windows desktop app, and the agent's status is read from it as it changes.
Live on the War Room.
Ready, on a call, wrap-up, on break: every agent's current status, how long they have been in it, and their totals for the day, on one screen.
Seats, not shared logins.
A dialer login lives on a seat, stored encrypted. You assign agents to seats. Nobody passes a password around, and a person who leaves is simply unassigned.
Dialer time is working time.
The same statuses build the timesheet. Time on calls and time waiting for one are counted the way each campaign defines, so hours, payslips and client invoices come from what actually happened on the dialer.
It notices when the link stalls.
If the dialer stops reporting, the agent's row is marked and the day is flagged, instead of quietly recording the wrong hours.
No dialer yet?
A browser dialer is built in. Add your own phone number, click to call from a lead, and each call is logged on that lead.
What syncs, exactly
From CallTools and ReadyMode: the agent's status and whether they are on a call, as it happens. That is what drives the War Room, the hours and the call time you see in reports.
What stays in your dialer: dispositions and call recordings. We do not copy your dialer's data into the CRM, and we do not claim to.
Using a different dialer? The connector can be taught a new one: it learns where the status sits on that dialer's screen. Tell us which one you use.
Why this matters when you bill by the hour
If your client pays for hours on the dialer, the question every month is the same: were those hours real? Here the agent's status comes from the dialer itself, the hours come from the status, and the invoice comes from the hours. One chain, no retyping.
Works with the rest of MyVA
From our own floor
Questions
Which dialers work?
Do agents share one login?
Are call outcomes written into the CRM?
Do agents need the desktop app?
Can managers see who is on a call right now?
See it on your own team
Free tier, no card. Set up in a few minutes.